Refund Policy

Every AI generation costs us real compute, so refunds depend on whether the credits you bought have been used.

Automatic Credit Returns

If a generation fails because of a technical error — on our side or on our AI provider's side — the credits for that generation are returned to your balance automatically. You do not need to contact us.

Credit Packs

One-time credit packs can be refunded within 7 days of purchase if none of the pack's credits have been used.

Not Refundable

• Credits already spent on completed generations, including results you did not like. AI output varies; we recommend testing prompts at 540p or 720p before generating in 2K or 4K.
• Credits spent on requests blocked for violating our Terms of Service.
• Accounts terminated for violating our Terms.

How to Request a Refund

Email support@slatecraft.si from the address on your account with your order date. We reply within 3 business days. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days.